You will receive an Escrow Account Statement at least once every 12 months. This statement provides an itemized summary of payments made over the past year, a projection of anticipated expenses for the upcoming year, and a detailed breakdown of how your monthly escrow payment is calculated.
For additional information, please visit our Understanding Escrow page.
Transparency is a core principle at Flat Branch Mortgage, Inc. In alignment with this commitment, we are providing a comprehensive list of all applicable fees and costs.
An escrow (or impound) account is maintained as part of your mortgage to cover recurring property-related expenses on your behalf. The most common expenses include property taxes and homeowners' insurance. These obligations are typically billed semi-annually or annually and can involve substantial payments. An escrow account allows you to make manageable monthly contributions, ensuring sufficient funds are available when these bills come due. The requirement for an escrow account is determined at closing.
For additional information, please visit our Understanding Escrow page.
You will receive an Escrow Account Statement at least once every 12 months. This statement provides an itemized summary of payments made over the past year, a projection of anticipated expenses for the upcoming year, and a detailed breakdown of how your monthly escrow payment is calculated.
For additional information, please visit our Understanding Escrow page.
Changes to your escrow payment may occur for various reasons, most commonly due to increases in property taxes or homeowners insurance premiums compared to the prior year.
For additional details, please visit our Understanding Escrow page.
If you have recently changed insurance providers, be sure to deposit any cancellation refund from your previous policy into your escrow account. For guidance, visit our Changing Insurance Company page.
Yes, if your account is a Fannie Mae or Freddie Mac loan and meets the necessary requirements. For a list of the requirements, please refer to the Escrow Waiver Request Form
If the escrow related questions do not cover your questions, we invite you to call Customer Service at (877) 350-0350 or servicing@fbhl.com
An escrow account waiver is permitted only on conventional and VA loans when specific guidelines are met. To inquire about an escrow waiver, please contact Customer Service at (877) 350-0350. For FHA or Rural Development (RHS) loans, an escrow account is required for the entire term of the loan.
Please visit our Insurance Changes page for detailed information and a step-by-step guide on how to change insurance providers and replenish your escrow account.
Typically, we receive a billing statement from your insurance carrier 30 to 45 days before your policy expires. Within 7 to 10 business days of receiving the bill, we will process and submit payment. If a bill is received less than 7 days prior to the expiration date, it will be expedited for payment.
When we receive an additional premium due on your insurance policy, the amount will be paid from your escrow account. Your next scheduled premium will be adjusted to include the additional amount billed.
For example: If your annual premium is $800 and we receive an additional premium of $100, we will pay the additional amount and update your projected annual premium to $900.
Please contact us as quickly as possible at (877) 350-0350 between 8:00 AM and 5:00 PM CST, Monday-Friday.
The cancellation notice should be faxed to (636) 536-9890 or emailed to insurance@fbhl.com. Ensure your loan number is on the document.
Please ensure that all documentation references your loan number, and that the Mortgagee Clause reads:
Flat Branch Mortgage, Inc.
ISAOA ATIMA
P.O. Box 843084
Kansas City, MO 64184-3084
Please send a copy of your insurance declaration and request an update to your account. For additional details and instructions, visit our Insurance Changes page.
Please contact us as soon as possible at (877) 350-0350, Monday through Friday, between 8:00 AM and 6:00 PM CST.
Cancellation notices should be faxed to (636) 536-9890 or emailed to insurance@fbhl.com. Please ensure your loan number is clearly indicated on all documents.
If your home has been damaged, Flat Branch is committed to supporting you during this difficult time. We understand the urgency of making repairs and restoring your property.
For complete details and guidance, please visit our Property Damage Claim page to access all the information you need to navigate this process.
If your home has been damaged, Flat Branch Mortgage, Inc. is here to help you through this devastating time. We are here and understand that time is of the essence to repair your home.
The following forms will outline all the process to make this simple; if you have questions, please call us at 877.350.0350.
Every situation is different and could contain factors that vary the disbursal timeframes. Typically, once we have the required documentation we can disburse either the entire amount or an initial installment within five business days.
If you have received the current year's Real Estate Tax Notice for your property, there is no need to send your tax bill to us. We receive tax information electronically from the tax office and will ensure your bill is paid before the due date. You can confirm tax disbursements from your escrow account and sign up for electronic notifications by logging into your Servicing Digital account.
If you receive a delinquent or past-due tax notice, please email a copy to servicingtaxes@fbhl.com so we can address the matter promptly.
Your taxes will be paid on or before the due date. If the taxing authority offers an early payment discount, we will ensure payment is made before the discount period ends.
You can review tax disbursements from your escrow account and sign up for electronic notifications by logging into your Servicing Digital account.
If you receive a delinquent or past-due tax notice, please email a copy to servicingtaxes@fbhl.com so we can address the matter promptly.
If you have an escrow (or impound) account, any penalties resulting from late tax payments will be covered by Flat Branch.
Please send a copy of your property tax bill to servicing@fbhl.com and request an update to your account. Please note that we cannot make updates based on an assessment notice unless it specifies the dollar amount of your future tax bill.
Year-end tax statements are issued in mid to late January and will be postmarked no later than January 31. To view your statement online or enroll in e-delivery, log in to your Servicing Digital account.
Please note: In accordance with IRS guidelines, Form 1098 is only generated if you paid $600 or more in mortgage interest during the tax year.
To view your statement online or enroll in e-delivery, log in to your Servicing Digital account. To request a duplicate copy, please contact Customer Service at (877) 350-0350.
Please note: In accordance with IRS guidelines, Form 1098 is only generated if you paid $600 or more in mortgage interest during the tax year.
In accordance with IRS guidelines, this amount reflects your loan balance at the beginning of the tax year. If your loan originated during the year, it represents the balance as of the origination date.
Escrow refund checks are typically mailed within 14 days of receiving your final payoff funds. Your release documents will be sent within 30–45 days after the payoff is received.
You can instantly generate a payoff statement by logging into your Servicing Digital account. The statement will include your final payoff amount and instructions for submitting funds. Be sure to generate a quote that remains valid through the date you expect Flat Branch to receive your payoff funds.
If you are a third party needing a payoff quote, please utilize our Third Party Payoff Request Form.
For details on updating your contact information, please visit our Borrower Information Changes page.
You have the right to request and receive a written explanation within the following timeframes:
For any of the above, requests must be submitted in writing to:
Flat Branch Mortgage, Inc.Please mail general inquiries separately from your mortgage payment to our correspondence address. Be sure to include your loan number and a telephone number (including area code) with all inquiries.
If you believe any information we have reported to a credit bureau about your loan is inaccurate, please notify us at the address above to initiate an investigation.
For details on adding a third party to your account, please visit our Authorize Third Party page.
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