(866) 508-4326 Make a Payment

Payment Assistance

Life happens and circumstances can arise that make it difficult for you to keep up with your mortgage payments. The good news is there are a variety of programs that may be available to help you with your delinquency, avoid foreclosure, and keep your home.

We're here to help!

You may qualify for a payment assistance option on your Flat Branch Mortgage, Inc. home loan, making your terms and monthly payments more manageable. If you've fallen behind on payments, you could be eligible for a temporary or permanent solution to help restore your financial stability. Our Home Retention Team specializes in homeowner counseling and is ready to assist you in regaining control of your mortgage.

If you're having trouble paying your mortgage, give us a call at (877) 350-0350 or email us at lossmitigation@fbhl.com. You can also contact:

  • The Homeowner's HOPE™ Hotline. This hotline provides free, comprehensive foreclosure assistance and housing counseling services around-the-clock. Call 1-888-995-HOPE(4673) (Hearing impaired: 1-877-304-9709 TTY) to ask about receiving help with your mortgage and to see if you qualify for the Making Home Affordable® Program.
  • HUD Approved Counseling Center Call 800-569-4267 or 202-708-1455 TTY Visit: www.hud.gov/findacounselor

Your Options

Forbearance

  • If approved, you may stop making payments entirely or make smaller payments for a set period, typically starting at 3 months.
  • Payments continue to accrue during this period.
  • Your credit may still be impacted for not making monthly payments even during a forbearance plan.
  • After the forbearance ends, you must repay the missed or reduced payments. Options typically include:
    • Lump sum repayment: Pay all deferred amounts at once.
    • Repayment plan: Spread repayment over several months.
    • Loan modification or deferred balance: Add missed payments to the loan balance or extend the loan term

Repayment Plan

A repayment plan is a simple way to catch up on missed mortgage payments without paying everything at once.

Here's how it works:

  • You'll make your regular monthly payment, plus a portion of the past-due amount each month.
  • This continues for a set period—usually 3-6 months—until your loan is current again.
  • It's designed for homeowners who can afford slightly higher payments and want to get back on track.

Benefits of a repayment plan:

  • No lump-sum payment required
  • Helps you avoid foreclosure
  • Keeps your mortgage manageable

Payment Deferral or Partial Claim

A payment deferral lets you move missed payments to the end of your loan. This means you won't have to pay the deferred amount right away, but you'll still owe it later—usually when you pay off your loan, refinance, or sell your home.

Important: Deferred payments are not forgiven—they're simply postponed, usually to the end of your loan term.

Deferrals and partial claims both help you manage missed mortgage payments, but they work a little differently:

  • Deferral: Moves your missed payments to the end of your loan. You'll pay them when you sell your home, refinance, or pay off your mortgage.
  • Partial Claim: Works similarly, but your missed payments become a second lien on your home, separate from your main mortgage.

How many payments can be deferred?

This depends on the investor who owns your loan, so it can vary. The best way to find out is to contact us to see if you qualify.

Loan Modification

A loan modification changes the terms of your existing mortgage to help make your payments more manageable. This typically involves:

  • Adding past-due amounts back into your loan balance
  • Adjusting your interest rate
  • Extending your loan term

This is different from a refinance, which replaces your current mortgage with a completely new loan.

Solutions When Staying Isn't Possible

If staying in your home is no longer financially possible, there are ways to move forward while avoiding the stress and credit impact of foreclosure.

Traditional Home Sale

Selling your home is often the best option if you can no longer afford your mortgage. Proceeds from the sale can pay off your loan, and any remaining funds can be used for a down payment on a more affordable home or a rental deposit.

Short Sale

If your home's value has dropped and you owe more than it's worth, your servicer may approve a short sale.

How it works:

  • Your servicer manages the process of accepting offers
  • You may receive a cash incentive for maintaining the property during the sale
  • A short sale is generally better than foreclosure because you may qualify for a new mortgage sooner.

Deed in Lieu of Foreclosure

With this option, if you're unable to complete a short-sale prior to the defined short-sale expiration date, you can transfer ownership of your home to Flat Branch in exchange for a release of all obligations under the mortgage.

Things to know:

  • You may receive a cash incentive for maintaining the property until final approval from Flat Branch

Requesting Assistance

Gather and Complete the Following:

To review your request for assistance, please provide the following documents:

  • Borrower Assistance Packet
  • Two most recent bank statements for all deposit accounts
  • A brief hardship statement explaining your current situation
  • Two most recent pay stubs
  • Copies of your two most recent Federal Tax Returns
  • IRS Form 4506-C
  • Year-to-date profit and loss statement (if self-employed)
  • Statements for any other income sources, including payment amount, frequency, and duration, such as:
    • Social Security
    • Disability
    • Child Support
    • Alimony
    • Independent Contract (Ridesharing, gig work, etc.)

Submit Your Forms

You can send your completed forms and supporting documents using any of the following methods:

Fax:

(636) 536-9890

Email:

collections@fbhl.com

Mail:

Flat Branch Mortgage, Inc.
P.O. Box 843084
Kansas City, MO 64184-3084

Next Steps:

Once received, we will acknowledge your request and let you know if any additional documentation is necessary within five business days. Once your application is confirmed as being complete, we will review and provide you with a decision within 30 calendar days. Please note: Some offers may be time-sensitive, so keep an eye on your email and mail for any updates from us.

Submitting Complaints or Appeals

If you have a complaint or wish to file an appeal regarding your loan, including matters related to our loss mitigation process (foreclosure alternatives) or foreclosure process, please send your concern—along with your name and loan number—to the mailing address listed below. You may also submit a Notice of Error, Information Request, or Qualified Written Request under the Real Estate Settlement Procedures Act (RESPA) to dispute errors or request information about the servicing of your mortgage loan. To do so, please send a separate letter that clearly describes the issue and includes any supporting documentation. Mail your request to:

Attn: Escalation Center
Flat Branch Mortgage, Inc.
P.O. Box 843084
Kansas City, MO 64184-3084

Beware of Foreclosure Rescue Scams

Unfortunately, scam artists have taken millions from distressed homeowners by promising quick foreclosure relief or charging upfront fees for counseling services. If an offer sounds too good to be true, it probably is. Don't let anyone take advantage of your situation, your home, or your money. Remember: Legitimate help is FREE.

Watch Out For:

Anyone asking for a fee in exchange for housing counseling or loan modification services

Anyone claiming they can "save" your home if you sign over your deed—never transfer your property unless working directly with your mortgage company

Anyone asking you to make mortgage payments to them instead of your mortgage company

Anyone advising you to stop paying your mortgage company and pay them instead

Anyone requesting personal financial information online or over the phone when you don't know them or haven't been working with them