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Need Help with Your Mortgage Payment?

We're here to help.

We're Here to Help

If you're having trouble making your mortgage payments, you may qualify for a payment assistance program that could reduce your monthly payment, provide temporary relief, or help you bring your loan current. Our team will work with you to understand your situation and discuss available options.

Contact Our Mortgage Assistance Team

The sooner you contact us; the more options may be available to help.

Additional Free Resources

You don't have to navigate this alone. You can also reach out to these free housing counseling resources:

  • Homeowner's HOPE™ Hotline — Free foreclosure prevention assistance available 24/7. Call 1-888-995-HOPE (4673) (TTY: 1-877-304-9709)
  • HUD-Approved Housing Counselors — Speak with a certified housing counselor for free guidance. Call 800-569-4267 (TTY: 202-708-1455). Find a counselor at HUD.gov

Mortgage Assistance Programs

1

Forbearance

A forbearance temporarily reduces or pauses your mortgage payments to provide short-term relief during a temporary financial hardship.

  • Payments continue to accrue during this period.
  • Your credit may still be impacted for not making monthly payments.
  • After forbearance ends, you must repay missed or reduced payments via:
    • Lump sum repayment
    • Repayment plan
    • Loan modification or payment deferral, upon approval

Approval required, contact us to see if you qualify.

2

Repayment Plan

A repayment plan is a simple way to catch up on missed mortgage payments without paying everything at once.

  • You'll make your regular monthly payment, plus a portion of the past-due amount each month.
  • Continues for a set period — usually 3–6 months — until your loan is current.
  • Designed for homeowners who can afford slightly higher payments.

Benefits:

  • No lump-sum payment required
  • Helps you avoid foreclosure
  • Keeps your mortgage manageable

Subject to approval based on ability to resume payments. Contact us to learn more.

3

Payment Deferral or Partial Claim

A payment deferral lets you move missed payments to the end of your loan — you won't have to pay the deferred amount right away, but you'll still owe it later when you sell, refinance, or pay off your loan.

Deferral vs. Partial Claim:

  • Deferral: Moves missed payments to the end of your loan term.
  • Partial Claim: Missed payments become a second lien on your home.

The number of payments that can be deferred depends on your loan type and is subject to approval. Contact us to see if you qualify.

4

Loan Modification

A loan modification changes the terms of your existing mortgage to make payments more manageable. This typically involves:

  • Adding past-due amounts back into your loan balance
  • Adjusting your interest rate
  • Extending your loan term

This is different from a refinance, which replaces your current mortgage with a new loan.

Approval required. Terms and eligibility vary based on your financial situation and loan requirements.

Solutions When Staying Isn't Possible

If staying in your home is no longer financially possible, there are ways to move forward while avoiding the stress and credit impact of foreclosure.

Traditional Home Sale

Selling your home is often the best option if you can no longer afford your mortgage. Proceeds can pay off your loan and any remaining funds can help with a new home or rental.

Short Sale

If your home's value has dropped and you owe more than it's worth, your servicer may approve a short sale. You may receive a cash incentive for maintaining the property, and a short sale is generally better for your credit than foreclosure.

Eligibility requirements apply, and all parties must approve the sale. Contact us to see if you qualify.

Deed in Lieu of Foreclosure

Transfer ownership of your home to Flat Branch in exchange for a release of all obligations under the mortgage. You may receive a cash incentive for maintaining the property until final approval.

Available to eligible borrowers who meet program requirements. Contact us to discuss whether this option is right for your situation.

How to Request Assistance

Gather the Following Information

To review your request for assistance, please provide:

  • Borrower Assistance Packet
  • Two most recent bank statements for all deposit accounts
  • Copies of your two most recent W-2's or federal tax returns
  • Two most recent paystubs
  • Year-to-date profit and loss statement (if self-employed)
  • Statements for any other income sources (social security, disability, child support, alimony, gig work, etc.)

Submit Your Forms

Send your completed forms and supporting documents via:

Fax

(636) 536-9890

Mail
Flat Branch Mortgage, Inc.
P.O. Box 843084
Kansas City, MO 64184-3084

What Happens Next?

After we receive your request:

  • We'll confirm we've received it within 5 business days.
  • We'll let you know if we need any additional information.
  • Once your application is complete, we'll provide a decision within 30 calendar days.

Important: Assistance offers are time sensitive, so please watch your email and mail for updates.

Submitting Complaints or Appeals

If you have a complaint or wish to file an appeal regarding your loan — including matters related to our loss mitigation process or foreclosure process — please send your concern along with your name and loan number to the address below. You may also submit a Notice of Error, Information Request, or Qualified Written Request under RESPA. Mail your request to:

Attn: Escalation Center
Flat Branch Mortgage, Inc.
P.O. Box 843084
Kansas City, MO 64184-3084

Beware of Foreclosure Rescue Scams

Scam artists have taken millions from distressed homeowners by promising quick foreclosure relief or charging upfront fees. If an offer sounds too good to be true, it probably is. Don't let anyone take advantage of your situation, your home, or your money. Legitimate help is FREE.

Watch Out For:

  • ✕Anyone asking for a fee in exchange for housing counseling or loan modification services
  • ✕Anyone claiming they can "save" your home if you sign over your deed
  • ✕Anyone asking you to make mortgage payments to them instead of your mortgage company
  • ✕Anyone advising you to stop paying your mortgage company and pay them instead
  • ✕Anyone requesting personal financial information online or over the phone when you don't know them