If your home has been damaged, we understand this can be a stressful time. Our goal is to make the insurance claim process as simple as possible and help you get the funds you need to begin repairs.
Once it is safe to do so, inspect your property and contact your homeowner's insurance company to report the damage and start a claim.
Because your home loan is serviced by Flat Branch, your insurance claim check may be issued jointly to you and Flat Branch Home Loans.
To help us process your claim, please send:
Review your mortgage statement to determine your loan type, then select the appropriate claim package:
| USDA Loans Claims over $20,000 |
USDA Loans Claims under $20,000 |
| All Other Loan Types Claims over $40,000 |
All Other Loan Types Claims under $40,000 |
Don't have your mortgage statement available? Call us at 877-350-0350 and we'll be happy to assist you.
To avoid delays, please mail all required documents to the address listed in your claim package. Local Flat Branch offices cannot endorse insurance claim checks.
Helpful Tip: We recommend using a mailing service that provides tracking so you can confirm delivery.
Once we receive your documents:
If your property is located in a federally declared disaster area, you may be eligible for assistance through FEMA. Learn more at https://www.fema.gov.