Simply login to your Servicing Digital online account and click the 'Account Management' link at the top of the page. If accessing through our mobile app select the profile icon at the top of the page.
Please send documentation from your taxing authority or a copy of the 911 change letter and a Change of Information Form to the address indicated on the form.
Please send a copy of your updated government issued ID AND either a copy of your marriage license, divorce decree, or legal documentation identifying the reason for the change. Please send this documentation along with a Change of Information Form to the address indicated on the form.
To notify us of a passing we kindly request a photocopy of the death certificate. Upon receipt we will remove the deceased, leaving the remaining co-borrower(s) active on the loan. If there are no surviving co-borrowers, you will need to seek authorization as a successor in interest.
A successor in interest is a person who is not a borrower but has an ownership interest in a property that is acquired through death, divorce, or other means allowed under federal law. To notify us that you are a successor in interest, please complete the Online Successor Notification, we will mail you a package outlining what state-specific documentation is needed to confirm your successor status and authorize you on the loan.