The quickest way to update your contact information is through your online account.
To update your information:
If your property's official address has changed, we'll need documentation showing the update.
Please send:
Send documents to servicing@fbhl.com.
If your legal name has changed, we'll need documentation to update our records.
Please send:
Send documents to servicing@fbhl.com.
We're sorry for your loss and extend our condolences to you and your family.
To notify us that a borrower has passed away, please provide a copy of the death certificate.
If there is a surviving co-borrower, we will update our records and keep the loan active in their name. If there is no surviving co-borrower, additional steps may be required to establish authority over the loan as a Successor in Interest.
You may qualify as a Successor in Interest if you have acquired ownership of a property due to:
To get started, complete the Successor Notification form.
Once we receive your notification, we'll send information about the documentation needed to confirm your status and grant access to information about the loan.
If you're unsure which documents are needed or have questions about updating your information, please contact our Customer Service team for assistance. 877-350-0350