If you'd like a family member, attorney, spouse, or other trusted person to speak with us about your mortgage, here's how to authorize them.
When your mortgage closes, everyone who signs the loan Note is automatically authorized to:
If someone owns the property but did not sign the mortgage Note, we need your permission before we can discuss your account with them.
Option 1: Temporary Authorization (7 Days)
Call us at 877-350-0350 and tell us who you'd like to authorize. We can grant access for up to 7 calendar days.
Option 2: Ongoing Authorization
Complete and sign our Third-Party Authorization Form. This authorization will stay active until you ask us to remove it.
Third-Party Authorization Form
Yes. Someone does not need to be authorized to make a payment on your behalf. We can accept a payment if the person:
Please note:
If someone has legal authority to act on your behalf through a Power of Attorney, email a copy of the signed document to: servicing@fbhl.com
Once reviewed and approved, we will work directly with the person according to the authority provided in the document.
We're very sorry for your loss.
To notify us, please send a copy of the death certificate.
If there is a surviving borrower on the loan, we will update our records accordingly.
If there are no surviving borrowers, you may be eligible to become a Successor in Interest and gain access to information about the mortgage.
If you were awarded ownership of the property through a finalized divorce settlement but are not listed on the mortgage loan, you may be eligible to become a Successor in Interest.
A Successor in Interest is someone who has obtained ownership rights to a property but was not originally listed on the mortgage loan.
This commonly occurs because of:
Complete our Successor Notification Form.
After we receive your information, we'll send instructions explaining what documents are needed to verify your eligibility.
Once approved, you'll be able to: