At closing, all parties listed on the Promissory Note are considered 'borrowers' and are authorized to gain account information and make changes to loan accounts. In some instances, a person may be on title, meaning they are a part owner of the property, but not obligated to the Promissory Note. In these instances, the person on title only would still need authorization from a borrower to obtain loan information.
Option 1 - Verbally, call us at 877-350-0350 and we can add authorization for anyone you designate for up to 7 calendar days.
Option 2 - Written, complete and sign our Third Party Authorization designating who you would like authorized. This type of authorization will remain in place until revoked by you.
Yes, we can accept phone payments from unauthorized callers and apply the payment to your loan as long as:
In these instances, we will provide a payment confirmation number but are unable to release information regarding the loan status or amount due.
A $10.00 processing fee may apply to phone payments.
If you are represented by a Power of Attorney (POA), please send the fully executed POA to servicing@fbhl.com for review. Once approved, POAs will become authorized to the extent allowable in the POA designation. Please note that POAs expire upon death; should this occur, you would need to seek authorization as a successor in interest (see below).
We extend our sincere condolences for your loss. To notify us of a passing, we kindly request a photocopy of the death certificate. Upon receipt, we will remove the deceased, leaving the remaining co-borrower(s) active on the loan. If there are no surviving co-borrowers, you can seek authorization as a successor in interest (see below).
If you are not a borrower on the loan but were awarded the property through a finalized divorce settlement, you can seek authorization as a successor in interest (see below).
A ‘successor in interest’ is someone who inherits or is awarded ownership of a property but is not on the original mortgage loan. This typically occurs in the instance of death, divorce, or other means allowed under federal law. To notify us that you are a successor in interest, please complete the Online Successor Notification. We will mail you a package outlining what state-specific documentation is needed to confirm your successor status. Once confirmed, successors can obtain loan information and discuss repayment options. At your request, you will also receive copies of mailed monthly mortgage statements and other correspondence.